What is your return policy?
We have a 20-days, no questions asked, 100% Money-Back Guarantee!



If you are unhappy with any product you receive, you may return it, undamaged and unopened, within 20 days of the date we shipped it and we will happily refund your purchase price. We encourage our customers to inspect the contents of their package(s) as soon as their order is delivered to ensure that you have plenty of time to take advantage of our 20-day refund policy. Hobby Craft and Scrap will be unable to issue any type of refund after 20 days.

To qualify for the refund, product(s) must arrive at our warehouse within 20 days of the original shipment and in the same condition we shipped it - unopened, unused, and undamaged in original packaging. Please repack the products carefully for the return trip to avoid damage in transit.

Products that have be opened, used, or damaged in transit will not be accepted for return and will be returned to the customer at the customer's expense. Seasonal items may not be accepted for return. If you believe there will be a problem with the product reaching us within the 20-day period, contact our customer service department to make special arrangements.

If the return is due to our error, we will, of course, refund your return shipping costs. Please note that the original shipping charge is non-refundable.

If you are planning on returning an order please contact our customer service team on (07) 5548 7708 | 8:30 AM - 4:00 PM AEST or via online@hobbycraftandscrap.com.au to request a return authorization number.